Privacy & Personal Data Protection Policy

This Privacy Policy explains how Grandeur Health+ Pte. Ltd. (“we”, “us”, or “our”) collects, uses, discloses, and protects personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore and other applicable laws. Your continued use of our website and services, including the booking of appointments with Grandeur Health+ Pte. Ltd. and/or doctors featured on the website, constitutes your consent to the collection, use, and disclosure of your personal data as described in this Policy.

We may collect personal data that you voluntarily provide when booking appointments with Grandeur Health+ Pte. Ltd. and/or doctors featured on the website, submitting enquiries, contacting us via WhatsApp, email, or telephone, or otherwise interacting with our services. This may include your name, identification details where required, date of birth, gender, contact information, appointment details, and any medical or health-related information you choose to disclose. We may also automatically collect technical and usage information when you visit our website, such as IP address, browser type, pages visited, and information obtained through cookies or similar technologies.

Personal data is collected directly from you through website forms, appointment booking systems, communications via WhatsApp or email, and telephone interactions. Where appointments are booked with doctors featured on the website, personal data may be collected and processed by Grandeur Health+ Pte. Ltd. and/or the relevant doctor or healthcare provider for the purposes of facilitating the appointment and consultation. Certain information may also be collected automatically through your use of our website using cookies and analytics tools.

Your personal data is collected and used for purposes related to the provision and administration of services offered by Grandeur Health+ Pte. Ltd. and the facilitation of appointments with doctors featured on the website. These purposes include managing appointment requests, enabling consultations, responding to enquiries and communications, maintaining administrative or medical records where required, improving our services and website, and complying with legal, regulatory, and professional obligations. We only collect and use personal data that is reasonably necessary for these purposes.

Your personal data may be disclosed to doctors or healthcare professionals featured on the website where you have booked or requested an appointment with them, as well as to clinics or service providers involved in the delivery of care. We may also disclose personal data to third-party service providers supporting our operations, such as IT vendors, hosting providers, appointment systems, or communication platforms, and to regulatory or legal authorities where required by law. We do not sell or trade personal data, and reasonable steps are taken to ensure that any third party receiving personal data protects it appropriately.

We implement reasonable administrative, technical, and physical safeguards to protect personal data against unauthorised access, collection, use, disclosure, modification, or loss. These safeguards are designed with particular consideration for the sensitivity of medical and health-related information. While we take reasonable measures to protect personal data, no electronic transmission or storage method is completely secure, and absolute security cannot be guaranteed.

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected or as required under applicable laws, regulations, or medical record-keeping obligations. Where personal data is shared with doctors featured on the website, such doctors may retain and manage personal data independently in accordance with their own legal and professional obligations.

You may request access to or correction of your personal data held by Grandeur Health+ Pte. Ltd. in accordance with the PDPA. You may also withdraw consent to the collection, use, or disclosure of your personal data, subject to any legal, regulatory, or medical obligations that require continued retention or processing. Where personal data is held by a doctor featured on the website, you may need to direct your request to the relevant healthcare provider. Requests should be submitted using the contact details below.

For questions, requests, or concerns relating to personal data handled by Grandeur Health+ Pte. Ltd., please contact us.